Cherrywine is a digital platform for premium content and live video experiences with independent exclusive creators. By entering, you confirm that you are at least 18 years old (or the age of majority in your country), and that you understand Cherrywine does not offer companioning or in-person services of any kind.
Last Updated: August 30, 2025
Cherrywine provides access to premium digital content and online interactions between creators and subscribers. Due to the digital nature of the services provided on the platform, most purchases are considered final.
However, Cherrywine may issue refunds in limited circumstances as outlined below.
Refunds may be granted in the following situations:
• Duplicate transactions
• Billing errors
• Technical issues preventing access to purchased content
• Platform malfunction during a paid live session
Refund requests must be submitted within 7 days of the transaction.
Refunds will generally not be granted in the following cases:
• dissatisfaction with digital content after it has been accessed
• unused subscriptions after the billing period has started
• tips or voluntary payments made to creators
• failure to cancel a subscription before the renewal date
To request a refund, please contact our support team and provide:
• the email address associated with your account
• the transaction date
• the payment amount
• a brief description of the issue
Refund requests should be sent to:
If a refund is approved, it will be issued using the original payment method whenever possible. Processing times may vary depending on the payment provider and banking institution but typically take between 5 and 10 business days.
Cherrywine reserves the right to deny refund requests in cases of suspected fraud, abuse, or violations of our Terms of Service.
Accounts engaging in repeated refund requests or chargebacks may be suspended or permanently removed from the platform.
If you have questions about billing or refunds, please contact our support team at: