Appeals and Consent Withdrawal Procedure

Last updated: June 15, 2026

Cherrywine requires all creators and any person depicted in content to be adults and to have provided valid consent for creation, upload, publication, sale, and distribution of the applicable content.

Mastercard standards require adult-content merchants to verify age and identity, obtain consent for public distribution, review uploaded content before publication, and provide a process for any person depicted to appeal for removal. (Mastercard)

1. Who may submit an appeal or consent request

A request may be submitted by:

• A person depicted in content.
• A legal representative of a person depicted.
• A creator whose content was removed.
• A copyright owner.
• A user affected by a moderation decision.

Requests must be sent to:

safety@cherrywine.org

2. Removal request by a person depicted

If you are depicted in content on Cherrywine and believe that:

• You did not consent to the content.
• Your consent has been withdrawn or is void under applicable law.
• Your identity or image has been misused.
• You were underage at the time of creation.
• You were coerced, threatened, trafficked, or exploited.

Cherrywine may immediately disable access to the content while the request is reviewed.

3. Consent verification

Cherrywine may request identity verification and may review:

• Creator onboarding records.
• Government ID records.
• Liveness/selfie verification.
• Model releases or performer consent forms.
• Upload logs.
• IP logs.
• Platform messages.
• Order records.
• Any additional documentation necessary to confirm consent.

If Cherrywine cannot reasonably confirm proper age verification and consent, the content will remain removed.

4. Withdrawal of consent

Where a person depicted demonstrates that consent has been validly withdrawn or is void under applicable law, Cherrywine will remove the relevant content from public availability.

Withdrawal of consent does not automatically create a right to compensation, damages, royalties, refund of previous purchases, or reversal of previously completed transactions, except where required by applicable law.

Cherrywine may retain limited internal records where necessary for compliance, fraud prevention, accounting, dispute handling, law enforcement requests, or payment processor reporting.

5. Creator appeal after removal

If a creator believes content was removed in error, the creator may appeal by emailing: appeals@cherrywine.org

The appeal must include:

• The content URL or content ID.
• The creator’s account email.
• A short explanation.
• Consent and age-verification documentation for every person depicted.
• Any supporting evidence.

Cherrywine may approve, deny, or partially approve the appeal. Cherrywine may require additional verification before restoring content.

6. Neutral review

If required by card network rules or applicable law, and where there is a genuine dispute over whether consent is void, Cherrywine may submit the matter to a neutral review process chosen by Cherrywine.

Mastercard standards state that if consent cannot be established or the person depicted demonstrates consent is void, the merchant must remove the content immediately, and disputed consent may need to be resolved by a neutral body at the merchant’s expense. (Mastercard)

7. No guarantee of restoration

Cherrywine is not required to restore removed content if it determines, in its sole discretion, that restoration may create legal, safety, payment, reputational, or compliance risk.