Cherrywine is a digital platform for premium content and live video experiences with independent adult creators. By entering, you confirm that you are at least 18 years old (or the age of majority in your country), and that you understand Cherrywine does not offer escorting or in-person services of any kind.
Last updated: June 15, 2026
This policy applies to Cherrywine purchases, including subscriptions, tokens, tips, PPV content, private galleries, live video sessions, custom content, and physical products.
By purchasing from Cherrywine, you agree that adult digital services are time-sensitive, access-based, and often non-returnable once delivered, viewed, unlocked, downloaded, streamed, scheduled, or made available.
All sales of digital content are final once access is granted or the content is delivered, unlocked, viewed, downloaded, streamed, or made available in your account.
This includes:
Cherrywine does not provide refunds for buyer’s remorse, failure to read the description, dissatisfaction with a creator’s style, account suspension due to rule violations, change of mind, or inability to use the platform caused by the buyer’s device, internet connection, location, bank, browser, or personal circumstances.
Subscriptions renew automatically until cancelled.
You may cancel future renewals at any time through your account or by contacting support before the next billing date.
Cancellation stops future billing. It does not create a refund for past charges, unused time, partially used billing periods, or content already made available.
Tokens, credits, and wallet balances are not bank deposits, stored-value instruments, or cash accounts. They have no cash value outside Cherrywine and are used only for eligible platform purchases.
Tokens and credits are non-refundable except where required by law or where Cherrywine decides, in its sole discretion, to issue a platform credit.
Cherrywine may deduct chargebacks, refunds, fraud losses, promotional abuse, or unpaid fees from any account balance where permitted by law.
If a creator fails to attend a confirmed live session, Cherrywine may offer one of the following at its discretion:
If a buyer misses a session, arrives late, violates platform rules, requests prohibited activity, disconnects voluntarily, or is removed for abusive conduct, no refund is owed.
If a verified technical failure caused by Cherrywine prevents a session from occurring, Cherrywine may offer rescheduling, credit, or refund of the affected unused portion.
Each custom content order must display or confirm an estimated delivery timeframe before purchase or acceptance.
Custom content is non-refundable once the creator accepts the order and begins planning, production, recording, editing, or delivery preparation.
If a creator cannot complete a custom content order, Cherrywine may issue platform credit, offer a replacement creator where available, or refund the undelivered portion.
Cherrywine may reject or cancel any custom request involving illegal, unsafe, abusive, non-consensual, underage, trafficking-related, or prohibited content.
Due to hygiene and safety reasons, adult toys, lingerie, intimate products, dolls, lubricants, cosmetics, and similar products are final sale once opened, used, worn, unsealed, installed, damaged, or removed from original packaging.
Cherrywine may offer replacement or store credit if:
Cherrywine may require return of the item before issuing a replacement or credit.
Before filing a chargeback, contact:
Unauthorized or abusive chargebacks may result in immediate account suspension, permanent ban, loss of access to digital content, cancellation of subscriptions, and collection of any costs, fees, penalties, or losses imposed on Cherrywine by payment processors.
Approved refunds are normally returned to the original payment method when technically possible.
Cherrywine may issue platform credit where permitted by law, especially for partial issues, service interruptions, creator rescheduling, custom orders, or promotional purchases.