Shipping and Fulfillment Policy

Last updated: June 15, 2026

Cherrywine sells selected physical products, including adult wellness products, lingerie, accessories, dolls, lubricants, and related items.

Some products may be fulfilled directly by Cherrywine, while others may be shipped by third-party fulfillment partners, suppliers, warehouses, manufacturers, or dropshipping partners.

1. Order processing time

Most physical product orders are processed within 2 to 7 business days after payment confirmation.

Processing time may be longer for:

2. Estimated delivery time

Estimated shipping times vary by product, destination, warehouse, customs, and carrier.

Typical estimated delivery windows:

These are estimates, not guarantees.

3. Dropshipping and third-party fulfillment

Cherrywine may use third-party suppliers or fulfillment partners. This means:

4. Discreet packaging

Where available, products are shipped in discreet packaging. However, Cherrywine cannot guarantee that every carrier, customs office, supplier, or third-party warehouse will use identical packaging standards.

5. Customs, duties and import restrictions

Customers are responsible for confirming that products can lawfully be imported into their country, province, state, or region.

Customers are responsible for any duties, taxes, customs fees, brokerage charges, import fees, or local carrier charges.

Cherrywine is not responsible for delays, seizures, returns, or destruction caused by customs authorities, import restrictions, incorrect addresses, refusal to pay duties, or local laws.

6. Address accuracy

Customers must provide a complete and accurate shipping address. Cherrywine is not responsible for lost, delayed, or returned packages caused by incorrect, incomplete, outdated, or undeliverable addresses.

If a package is returned due to customer address error, Cherrywine may charge additional shipping, restocking, and handling fees before reshipping.

7. Lost or delayed packages

A package is not considered lost until the carrier or supplier confirms loss or the estimated delivery window has significantly passed.

Cherrywine may require an investigation with the carrier or supplier before issuing a replacement or credit.

8. Age-restricted products

By ordering physical adult products, you confirm that you are at least 18 years old, or the age of majority in your jurisdiction, whichever is higher.

Cherrywine may cancel any order where age, identity, payment, fraud, shipping, or legal risk cannot be reasonably verified.

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